FAQs
Orders & Payments
1. Can I modify or cancel my order?
Orders can be modified or canceled within 12 hours of purchase. After this window, orders are processed quickly to ensure fast delivery and cannot be changed.
2. What payment methods do you accept?
We accept all major credit and debit cards, as well as secure payment options available at checkout.
3. Will I receive an order confirmation?
Yes. Once your order is placed, you will receive a confirmation email with your order details.
Shipping & Delivery
1. How long does shipping take?
- United States: 5–10 business days
- International: 7–15 business days
Delivery times may vary slightly depending on location and carrier conditions.
2. How can I track my order?
Once your order ships, you will receive a tracking number via email. Please allow 24–48 hours for tracking updates.
3. Why hasn’t my tracking updated?
Tracking updates may take time to appear, especially during transit between facilities. If there has been no update for several days, please contact us.
4. What if my package is marked as delivered but I didn’t receive it?
We recommend checking with neighbors or your local carrier first. If you still cannot locate your package, please contact us and we will assist you.
Returns & Refunds
1. What is your return policy?
We accept returns within 14 days of delivery for unused and unopened items in original packaging.
2. Can I return a used product?
For hygiene and safety reasons, we cannot accept returns on opened or used skincare products.
3. How do I start a return?
Simply email us at support@alldaybuyus.com with your order number, and our team will guide you through the process.
4. When will I receive my refund?
Once your return is received and approved, refunds are issued within 5–10 business days to your original payment method.
Products & Usage
1. Are your products suitable for all skin types?
Most of our products are formulated to be suitable for a wide range of skin types. However, we recommend performing a patch test before full use.
2. How long does it take to see results?
Results may vary depending on individual skin types and usage consistency. Many customers notice improvements within a few weeks of regular use.
3. Are your products authentic?
Yes. At alldaybuyus, we carefully source and curate products to ensure quality, authenticity, and performance.
General Information
1. Do you ship internationally?
Yes, we ship to most countries worldwide.
2. How can I contact customer support?
You can reach us anytime at:
support@alldaybuyus.com
Our team typically responds within 24–48 business hours.
3. What if I have an issue with my order?
We’re here to help. Please contact us directly, and we will work quickly to resolve any concerns.